Customer Service

Customer Service

is our priority!

 

we are here for you!

Monday - Friday 10am - 6pm
Saturday 10am - 4pm


We have a friendly and courteous staff here to serve you! You may E-mail us below or...

  • Call us during our Business Hours
  • Phone a Live Agent @ 519.750.1826

CUSTOMER CARE

Thank you for choosing In Season Living Home Interiors. We look forward to seeing you often. We are committed to earning your trust with our friendly and knowledgeable service. Our products are thoughtfully selected to create rooms that inspire while striving to maintain the ultimate in quality.

We hope you find what you’re looking for and indulgences to love. You deserve them!

PAYMENT METHODS

In Season Living Home Interiors is pleased to accept payment by Visa, Mastercard, Debit, Cash or Certified Cheque. Please note that all products must be paid in full before delivery or pick up.

Your receipt is important to keep with your other valuable papers. Should you have any questions about your purchase in the future, you’ll need it as proof of purchase.

We are thrilled to be able to offer you the service of having items customized to help you create your perfect look, while other items can be sourced especially for you in our  Design Studio or with one of our Interior Designers. When ordering any regularly priced custom items we ask for a 50% deposit and remaining balance due upon each item(s) arrival to In Season Living. You may also choose to have your order paid in full at the time of purchase. And because custom items cannot be returned, your Design Consultant is always ready to help you choose carefully.

RETURN POLICY

At In Season Living Home Interiors, we offer a simplistic return policy.

When you choose any case goods, accessories or lighting from our regular stock, they may be returned within seven days in their original condition for store credit. We do require that these items be returned within the time frame indicated above (or otherwise authorized by In Season Living Management) for inspection before you are issued a store credit or any exchanges may take place. In some cases, a restocking fee will be taken off the total of your store credit. These fees may vary. You must have your receipt as proof of purchase and store credits will be given with an expiration date of 6 months from the date of issue.

Items purchased on promotion, sale or sold “as is” are to be considered final sale. No refunds or exchanges will be provided. Please note that all custom orders and any soft furnishings are to be considered final sale and no refunds or exchanges will be provided.

DELIVERY AND PICK-UPS

At In Season Living, we take pride in our “White Glove Service”, ensuring that your product will reach you in its original manufactured condition. Upon your product arriving, In Season Living will contact you to set up a delivery date. Deliveries are scheduled between Tuesday and Friday with a one to two hour window. It will arrive to be fully assembled by our White Glove Delivery Staff and placed in the space you indicate.

To avoid damage or delay during this process, we kindly ask that you are prepared. Please ensure that all walkways are free of any obstruction, particularly ice or snow. Have the room and space you’ve chosen for your perfect addition clear and ready to receive it. Your In Season Living delivery person will wait while you carefully inspect your purchase. They will then ask you to sign the delivery document to indicate you’ve accepted your purchase in original manufactured condition. If you have concerns, please write them on the delivery document and sign it. A In Season Living team member will contact you within 24 hours to resolve any outstanding issues.

Important: The care and preparation for delivery of your purchase takes time. So we ask that, if you need to cancel or reschedule the delivery, you advise In Season Living at least 24 hours in advance..

PICK UP

If you prefer to pick up your purchase, that can be arranged directly with our warehouse manager. Please keep in mind that we do need a minimum of 24 hours to arrange your pickup. Upon pick-up you will be asked to sign a pickup document to indicate that you have accepted your purchase in its original manufactured condition.

We know you’re looking forward to getting your purchase and we’ll advise you as soon as it’s available. At that time we’ll ask you to arrange to pick up your purchase within 10 days.

 

 

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